Legal

Zenora IPTV refund policy

Last updated: 23 August 2026

This policy explains when Zenora IPTV will refund a subscription purchased through zenoraiptvs.com. Chargebacks filed without contacting us first may result in a permanent ban.

Eligible refunds

You may request a refund within 48 hours of first activation if the service cannot be made to work on a supported device after you have followed the setup email and replied to our troubleshooting steps.

Unused renewals billed by mistake can be refunded if you write to us within seven days of the charge and the new term has not been used.

Not eligible

• Change of mind after extensive viewing
• Problems caused by a slow or unstable internet connection
• Unsupported or jailbroken devices
• Accounts that were shared, resold, or already refunded once
• Promotional or complimentary access

How to request a refund

Email support@zenoraiptvs.com from the address on the order with the subject “Refund request”, your order reference, and a short description of the issue. We aim to reply within two business days.

How refunds are paid

Approved refunds return to the original payment method. Processing times depend on your bank or payment provider and can take several business days after we issue the credit.

A shorter walkthrough is in Zenora IPTV refund policy explained.